With today's website tracking software and services you can find out a lot about the people who visit your website. You can learn where they're from, what kind of browser they're using, how long they stayed on your site, and a whole lot more. But what all this high tech intelligence won't tell you is what kind of people they are, and how likely they are to be transformed by your Web presentation from viewers to customers.
Your ability to convert website visitors into clients depends on your ability to find the soft underbelly of their subconscious desire. After all, if someone is happy with what they've already got, they don't need you, but if they were truly one hundred percent happy, they wouldn't bother coming to your website. Therefore every visitor that comes to your site is a potential client whether they know it or not.
The Setup's The Thing
Your website presentation has to find that annoying little subconscious scab just under the surface and pick at it until it becomes a full blown irritation that fosters discontent and a desire for change. That discontent is your opening to make your value statement.
We refer to this process as The Setup. Like any good presentation you cannot, or rather should not, just blurt out how great you are, but rather you have to set the scene. Like any good story, the punch line, moral, or payoff only works if it is properly setup. Far too many website presentations suffer from premature pitch climax.
The ability to transform viewers into customers requires patience. Entrepreneurial companies tend to view the setup as a waste of time, and they fear losing viewers before they ever get to the so-called "good-stuff." But without a proper setup, an audience is just not primed to accept what you have to say.
You can't sell anybody anything unless they understand they've not been getting everything they need and deserve. That understanding creates dissatisfaction with your competition and opens the audience's minds to what you have to provide. In short, the setup needs to touch a psychological nerve.
The Customer Is Always Right - Not Quite
We've all heard the expression, "the customer is always right." The fact is the customer is not always right, and in many cases they don't really know what they want or what they should have; and sometimes even when they do, they resist it because of a variety of misinformation, misunderstanding, self-doubt, and preconceived notions of conventional wisdom. It's your website presentation's job to set visitors on the right path.
Being The Expert Inspires Confidence
You're supposed to be the expert in what you do, and if you are, you need to have the ability to dig deeper into what people really want, need, and desire. I am always reminded of friends of mine who hired an interior decorator to furnish their new home. The decorator asked them what kind of furniture they liked. They answered that they were looking for Colonial, to which the decorator answered, "No you aren't. What you want is Country French." And after he showed my friends what he was talking about they quickly agreed. The decorator knew his business and understood the clients. Yes the clients liked the idea of the homey Colonial look they'd seen, but not being furniture experts they didn't understand what the options were, and what kind of furniture best suited their lifestyle and budget, while still providing the homey rustic but comfortable aesthetic they wanted. Customer satisfaction is about providing what the client really wants and not necessarily what they say they want.
Learn How To Communicate So Audiences Get It
Let's face it; we all like to read about how the digital revolution has opened up the business world to more audience influence, but the fact is people are influenced and manipulated and desires created through marketing and advertising as much as ever. How many website owners actually benefit in any meaningful way from social networking and search optimization, or do they do it because it's expected and promoted by proponents as the tactic du jour.
If you think a particular song you like is played on a thousand radio stations because it's good, or even because it has a following then you are living in a fantasy world. If you thing the vast majority of viral videos produced by corporations go viral all by themselves then think again.
Audiences are being manipulated and transformed into customers all the time, not because companies responded to what the public says, but rather to how the public reacts to various communication and marketing stimuli. What's truly incredible is how bad companies are at doing it. With all of the television industries' research into viewers, they still fail to deliver consistent quality programming that people want to watch. Every Fall new shows are yanked faster than a Nolan Ryan fastball, but the same crappy commercials live-on for what seems an eternity. Television viewers are a captive audience and if they want to watch their favorite show they have to tolerate the commercials (PVRs aside), but the Web is different. If your website presentation stinks, no one is going to stick around to absorb the smell.
Web Television Convergence Has Arrived
If you think of your website presentation as nothing more than a digital brochure, you're already behind the curve. Welcome to the Web on TV.
All you need is a laptop computer or one of the new gaming consoles attached to your big screen TV to access the Web on television. And as network programmers scramble to get their acts together more and more people are opting to spend their television time on the Web. Kind of makes you rethink what kind of website presentation you should be offering. It's time to start thinking of your website as your business channel and the content on it as programming. It's the future and it's here, now.
Who Visits Your Website?
Before website visitors can be transformed into clients, we have to understand who they are in terms of their mental outlook or frame of mind when they first arrive at your home page.
1. Accidental Tourists
Accidental Tourists are website visitors who find their way to your website by serendipity. Your company's link may have come up in a search for something mentioned on your website, but not something that's a core element of your business. But just because these people didn't really intend to visit a site like yours doesn't mean they're a waste of time. Perhaps they hadn't ever thought of using your product or service, or perhaps they didn't ever realize how much they really wanted what you have to provide. If your website presentation is exciting, meaningful, and entertaining you at least have the chance to plant the seed of desire for your product or service.
2. Brain Pickers
Brain Pickers show up at your site with little intention to buy anything, in fact they're there to pick your brain and find out how to do what you do for themselves. But if you're truly an expert at what you do, you at least have the chance to show these people that what you provide is special, and doing it right requires a company with your skills and resources.
There is a whole technological Ecosystem developing before our eyes, that we can either ignore; adapt to slowly at our own pace (recommended!); or race to embrace. These new methods of network marketing provide us with everything from enhanced lead generation, to high level CRM (Customer Relationship Management). Knowing that many industries are slow to move in the technological arena, I am confident that this "Snapshot" will be eye-opening to many of you!
Our Top 5 Sites for Social Networking and Micro-Blogging
These are not just communication devices to chat from, they generate leads and help close sales by increasing exposure and developing relationships. Another purpose they serve is to improve your organic ranking, as search engines are now sending traffic to your site based on these social networking "traffic sources". Here are just a few to consider...
1. LinkedIn
2. Twitter
3. BizNik
4. Facebook
5. MySpace
Mobile Marketing
This is the ability to reach consumers on their mobile devices, "where they are", with incentive advertising and email campaigns. Still in its early stages, perfecting mobile-friendly formats and savvy ways to deliver your message to this captive audience will require a unique approach and your research. Studies show that ad agencies big and small are all rushing to develop mobile-based promotional tools - it's going to be huge and it's coming fast. It's time for you to catch up with exploding consumer online demands. Still only 19% of mobile users have used mobile marketing, but critics say that it increases consumer awareness by up to 24% and increases intent to purchase by almost 5% - that's good... Start capturing new data, preferences and interest levels from clients now! Some stats: 3.3 billion people worldwide have mobile phones. Over 200 million operate phones with text messaging capabilities in North America. Over 174 million have phones capable of browsing the web in North America
The Virtual Office
Your office must be wherever you are - you can conduct business from almost anywhere today. If you're on the move, you'll need a cell phone/smart phone/personal digital assistant with wireless web. While on the go, use instant messaging and social networking sites to alert, modify, and monitor staff and client wants and needs, on the spot. Your virtual office might consist of some, or all of these:
• Videoconferencing and/or teleconferencing combined with presentation software that will allow you to communicate with several people in real time, worldwide;If necessary, consider hiring a Virtual Assistant/Cyber Assistant (VA/CA - just Google) and get help with new ways on getting things done in a cyber-environment.
• Live streaming video enables the user to view in real time, anything from a demonstration of services, to an onsite, hands-on educational program;
• Web-hosted scheduling and booking tools will allow you to manage appointments online;
• Blogs, eNews and Forums are important informational tools to help endorse your brand;
• Web conferencing (webinars) make it simple to hold live interactive seminars with anyone at any time;
• Podcasts are great marketing tools as well as a great educational means for teaching and training staff and your target markets;
• Online video has climbed 340% in recent years, as a means to introduce; learn; and sell from;
• Online sales (shop with us) are fast becoming necessary as a passive, supplementary revenue stream in the business environment.
